Salesforce Public Sector Solutions

Secure. Compliant. Outcome Focused.

We partner with Local Councils, State and Federal Government agencies, and Public Sector organisations to modernise service delivery using the Salesforce Platform and Public Sector Cloud. From secure case management and records centralisation to AI-enabled service optimisation, CloudActive delivers pragmatic, well-governed implementations designed to reduce risk and improve operational efficiency.

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Salesforce Public Sector

Secure Case & Records Management for Governments

Public Sector organisations require structured case management, controlled access to sensitive information, and full audit visibility.

CloudActive designs and implements Salesforce Public Sector Cloud solutions that centralise records, strengthen governance, and provide a single, secure system of record.

  • Configurable case management aligned to agency workflows
  • Centralised citizen, stakeholder and service records
  • Role-based access controls and audit tracking
  • Automated service requests and approvals\Secure document management integration
  • Real-time reporting and operational dashboards
Executive dashboard displaying Total Active Cases, Average Resolution Time, SLA Compliance, and a bar chart showing cases by service type

Data-Driven Service Performance Monitoring

CloudActive consolidates operational data across departments to provide structured, real-time visibility into service demand, case performance, and compliance obligations.

Executive dashboards and configurable reporting frameworks support informed decision-making, proactive resource planning, and transparent governance oversight.

Configurable dashboards support:

  • Service demand and workload analysis by category
  • SLA compliance tracking and trend monitoring
  • Cross-department case visibility
  • Performance benchmarking across teams
  • Executive reporting and audit transparency
  • Forecasting and resource capacity planning

Real-Time Oversight for Government Operations

Public Sector leaders require clear visibility into service delivery performance, compliance obligations and operational risk.
 
CloudActive designs Salesforce environments that provide structured dashboards and reporting frameworks to support informed decision-making, governance assurance and continuous service improvement.
Public Sector case management and compliance dashboard interface

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